Our Team

Mark Nickel (Owner, RHIP)

Owner & Registered Hearing Instrument Practitioner

Mark Nickel is a Registered Hearing Instrument Practitioner of 15 years, with an additional educational background of Computer Science and Business Administration at Simon Fraser University. He is distinguished for his technological skill and outstanding customer service. Outside the office, Mark enjoys golf, working on cars, handyman projects, and spending time with his wife and three young children.

Dr. Amir Soltani (Au.D, RAUD, RHIP)

Doctor of Audiology, Registered Audiologist & Hearing Instrument Practitioner

Dr. Amir Soltani holds a Doctorate of Audiology and has over 35 years of experience in the hearing health care field. He joined our team in October 2025. He is well known for his operational and clinical expertise, as well as his desire to help his clients get the most out of their hearing. Outside the office, Amir enjoys spending time with his family and watching hockey.

Haley Friesen

HIP in Training, Office Administrator

Haley joined the team in March of 2022 as a part-time office administrator and has enjoyed every day since! She was born with a hearing loss and is passionate about helping others navigate their own hearing loss in whatever way she can. Throughout her time at front desk, she realized that she would love to become a clinician herself and will be graduating from the Hearing Instrument Practitioner program at Douglas College in June of 2025. Outside of the office, she loves to garden and spend time with her friends and family.

Kjersti McElrea

Kjersti (sounds like Kersti) has been part of the office administration team since 2013. She loves interacting with the clients as they come through the office, and providing admin support that helps improve the quality of people's lives through better hearing. Outside the office, she enjoys doing pottery, spending time with family and friends, and volunteering in her church.

Office Administrator

Mekala Levesque

Mekala is the newest member of our team, having joined us in January 2025. She brings over 24 years of administrative experience, including 11 years in the Hearing Industry as a regional manager and customer service administrator. She is passionate about helping others and is eager to support our clients with their hearing healthcare needs. She is known as “Granny” to her four grandchildren and loves to spend time with her husband and two boys, along with friends and colleagues. Outside of the office, she enjoys gardening and racing her 1966 Nova at the Raceway!